How to File A Warranty Claim?
If any product supplied by ARC Lighting is found to be defective in material or workmanship, within its warranty period, you can file a warranty claim. All warranty claims must be submitted
Please file your warranty claim online. We will process your warranty claim and give you feedback within 48 hours.
ONLINE WARRANTY REQUEST https://arc.lighting/warranty-claim/
Or you can send us an email at email@example.com indicating:
- the part number and quantity
- the original sale date
- the nature of the defect
- The manufacturing date on the back of the product or on the barcode label (where available).
- For burnt out diodes and other visually apparent defects, we require photographs.
If your warranty claim is approved. An RMA number will be issued. You can then ship the defective part(s) back to the dealer that you purchased the products from. All the defective parts will be returned to us by the dealers. Go Performance will verify that the defect was not caused by negligence, abuse, unauthorized repair or disassembly. Pacesetter will determine whether the product will be repaired or replaced. Replacement products will be shipped out by our Master Distributor.
Please find the details of the Limited Warranty.